Personal Assistant & Practice Manager

Job Description

We are an Award-Winning Psychology Practice, currently offering a combined position for a Personal Assistant and Practice Manager.
The Fitzrovia Psychology Clinic is looking for a commercially minded and driven Practice Manager, who thrives on motivating a team and achieving goals, to lead our award winning psychology practice, located in London.
Job Title: ​​Personal Assistant to Dr Allison Rigg / Practice Manager
Work Location:​​ Remote
Hours of Work:​​ Part-time with an option to increase hours
Responsible To:​ Dr Allison Rigg – Founder and Lead Clinical Psychologist at The Fitzrovia Psychology Clinic (FPC)
Accountability:​ Lead Clinical Psychologist and FPC team
Terms of Reference:​ To assist Lead Clinical Psychologist and FPC team in the management of the practice and to deliver high quality care to the patient population.
Organisational relationships:
PA and Practice Manager: to Dr Allison Rigg  Founder of The Fitzrovia Psychology Clinic
Internally: Founders of the Practice and the practice team
Externally: Patients, Psychology Associates, Consultants, GP’s.

Job Summary

The Practice Managers duties are as listed but not limited to:
  • An efficient, comprehensive PA to Lead Clinical Psychologist;
  • Carrying out daily operations of the Fitzrovia Psychology Clinic;
  • Managing patient records and IT systems and addressing customer complaints or concerns;
  • To participate in regular team meetings when required;
  • Developing and adhering to the processes and systems for effective management of the Practice;
  • Setting performance and growth goals and ensuring the highest levels of patient experience;
  • Maintaining the practice’s reputation;
  • Identifying opportunities to grow the practice;
  • Recruitment and staff inductions;
  • Efficient day-to-day running of the practice;
  • Gather and analyse relevant activity data;
  • Growth i.e. private patient numbers, conversion.

Academic or Trade Qualifications & Requirement 

  • Medical secretarial qualifications preferred but not essential;
  • Work experience and skills: at least 2 years’ experience preferred
  • The successful applicant will either have a background in being a medical PA and some experience of administration of private practices or impressive, transferable management experience in another field;
  • Excellent leadership skills with extremely high standards;
  • An excellent communicator with a passion for helping people and growing teams;
  • CQC knowledge advantageous;
  • GDPR knowledge essential;
  • Computer literate essential.

Employee Benefits 

  • Training and career development opportunities;
  • Work with a fantastic team;
  • Core CPD arranged by the practice;
  • Remote working;
  • Flexible hours.
Salary and hours to be discussed.
For more information and to apply for the role, please get in touch or email: hello@thefitzroviaclinic.com